Here are some basic steps you can take to resolve most issues:
Step 1: Clear Your Browser's Cookies and Cache
Over time, your browser stores data which can become outdated and may cause websites to function improperly.
How to clear your cookies and cache:
- Google Chrome:
- Click on the three dots in the upper right corner.
- Go to “More tools” and select “Clear browsing data”.
- Choose the time range and make sure to check the boxes for "Cookies and other site data" and "Cached images and files".
- Click on “Clear data”.
- Mozilla Firefox:
- Click the menu button and select “Options”.
- Go to “Privacy & Security” and find the “Cookies and Site Data” section.
- Click “Clear Data”.
- Select "Cookies and Site Data" and "Cached Web Content" and click “Clear”.
- Safari:
- Go to "Safari" in the menu bar, and select “Preferences”.
- Click on the “Privacy” tab, then on “Manage Website Data”.
- Click “Remove All” to clear cookies.
Step 2: Try a Different Browser
Sometimes, the issue might be specific to the browser you are using. Trying another browser can help you determine if the problem is browser-specific. We recommend using up-to-date versions of Google Chrome and Mozilla Firefox.
Step 3: Disable Browser Extensions
Browser extensions can interfere with web pages. Try disabling extensions to see if the issue resolves:
- Access your browser’s extensions settings.
- Disable one extension at a time to identify if any specific one is causing the issue.
Step 4: Update Your Browser
An outdated browser may lead to performance issues:
- Check for updates in your browser’s settings.
- Install any available updates and restart your browser.
Contact Support
If you’ve tried these steps and still experience difficulties, please reach out to our support team for further assistance.
In order to help us help you, please be prepared to provide us with the following:
- A summary of the problem you are encountering.
- The troubleshooting actions you have already taken.
- Any error messages that have appeared.